Return Policy

Eligibility

• Returns and exchanges are accepted for items in new, unused condition, with all original tags and packaging, received within 14 days of purchase.
• Customized or personalized items can't be returned unless there's a manufacturing error or product defect — please carefully review all personalization details before submitting your order.

How to start a return or exchange

Email info@wearewhoa.com with your name, order number, and reason for return. We'll respond within 3 business days with instructions on how to proceed.

Return shipping

• For returns due to customer preference, the buyer is responsible for return shipping costs — a trackable shipping method is recommended.
• If the item is damaged, defective, or incorrect due to our error, a prepaid return label will be provided and shipping costs covered. Contact us within 5 days of receiving your item with photos of the issue.

Refund & exchange process

• Once your returned item is received and inspected, a refund or exchange will be processed within 3 business days.
• Refunds are issued to the original payment method — depending on your bank, it may take 5-10 business days to reflect on your statement.
• If an exchange is selected, the new item ships promptly after processing the return.

Important notes

• Slight variations in color or design will occur due to the handmade nature of our products — this adds to their unique charm.
• If your item has been bleached, variations in color, hue, and tone are inherent to the process and will differ slightly from the images displayed. By purchasing a bleached item, you acknowledge and accept these potential variations.

Questions?

Reach us anytime at info@wearewhoa.com or (619) 630-9551.