Shipping Policy
Processing time
Orders are typically processed within 3-5 business days from the date of purchase. Processing may take longer during peak seasons and promotional periods due to the nature of our small business.
Certain custom-made, hand-painted designs take longer to complete — 2 weeks to 1 month — since each one is painted to order rather than pulled from existing stock.
Shipping method & rates
We ship worldwide via standard shipping unless otherwise specified. What you pay depends on where it's going and what the order comes to before tax — the exact amount is shown at checkout once you pick your country, so there's nothing to work out from this table.
| Destination | Order total | Shipping |
|---|---|---|
| United States | $0.00–$49.99 | $9.99 |
| $50.00–$99.99 | $14.99 | |
| $100.00–$199.99 | $19.99 | |
| $200.00 and up | Free | |
| Canada & Mexico | $0.00–$149.99 | $16.95 |
| $150.00 and up | $12.95 | |
| Europe & UK | $0.00–$149.99 | $24.95 |
| $150.00 and up | $19.95 | |
| Rest of world | $0.00–$149.99 | $29.95 |
| $150.00 and up | $24.95 |
“Europe & UK” covers the countries listed in our rate table at checkout; anywhere not named above ships at the rest-of-world rate. Duties, import VAT and customs charges on international orders are set by the destination country and are the recipient's responsibility — they aren't included in the shipping shown at checkout.
Tracking your order
Once your order ships, you'll receive a tracking number via email to monitor the status of your delivery.
Delivery time
Delivery times vary depending on your location and the shipping method chosen. Typically, orders within the continental United States arrive within 5-7 business days from the shipping date. International orders usually take 2-4 weeks, and can take longer when a parcel is held in customs — which is outside our control.
Order modifications
Please ensure that all shipping information is correct before finalizing your purchase. We're unable to modify orders once they've shipped.
Lost or damaged packages
WHOA isn't responsible for lost or damaged packages once they've shipped — please contact the shipping carrier for assistance in such cases.
Questions?
Reach us anytime at info@wearewhoa.com or (619) 630-9551.